AES Support

FAQs

The are some of the Frequently Asked Questions (FAQs) that we are asked, which may help you find the information you need.

The role of Student Support Services (SSS) in the College of Agriculture, Engineering and Science (CAES) is to provide counselling to students who are having personal and/or academic difficulties or who wish to improve their academic performance and increase their self-knowledge and wellbeing.  The kinds of issues that students usually seek help with range from depression, anxiety, substance abuse, grief, unplanned pregnancy, and stress to adjustment difficulties, study skills, time management, relationship and family problems, exam preparation as well difficulties choosing a career.

SSS provides life skills training to groups on topics such as time management, study skills, learning styles, career decision making, managing stress, and exam preparation.  Training to student groups such as class rep training and leadership training amongst others is also offered. SSS also offers career assessments and counselling as well as other kinds of psychological assessments. 

Staff consists of professionally trained Counselling, and Educational Psychologists (Counsellors) across the 3 campuses (Wvl, HC, Pmb and Cedara), Intern Psychologists and Administrative Staff committed to the highest ethical standards.

>> Meet the team

  • Individual Counselling and Psychotherapy
  • Academic Risk assessments
  • Psychological Assessments
  • Crisis Management
  • Career Assessments
  • Group Work/ therapy
  • Lifeskills Workshops eg: stress, time management, career decision-making
  • Study –Skills development
  • Learning Enhancement checklist

>> Read more about our services

  • WVL, HC and PMB: 08:00-16:30 during weekdays. We are not open during weekends and on public holidays.
  • Cedara: Fridays from 09:00 to 16:00
  • PMB Campus: College of Agriculture, Engineering and Science Administration building, Ground Floor
  • WVL Campus: Oliver Tambo Building, 4th Floor
  • HC Campus: Desmond Clarence Building, 3rd Floor
  • Cedara: Cedara Library, Ground Floor – Department of Agriculture & Rural Development. Bookings are done in the library through Mrs Heidi Schucte or by sending an email to Mr Sanele Zuma: zumas2@ukzn.acza

The service is voluntary and there is no cost to current UKZN students. Career assessments for prospective students incur a cost (currently R2000) 

Our appointments are booked electronically using our booking system. To book an appointment with your relevant counsellor, follow these steps:

  1. Using google chrome,  log on to: www.b4appointments.co.za/booking
  2. Register online and create a profile
  3. Choose your relevant campus
  4. Then select the counsellor you would like to consult with
  5. You will then be directed to the relevant diary of your selected counsellor
  6. You must then choose an available 30/60 minute ‘white slot’ appointment time which you will be able to attend
  7. Double click to confirm your selection
  8. You will receive a reminder once the appointment has been confirmed by the counsellor

Students can also schedule appointments either with the helpdesk or administrative officer by email, phone or in person

Helpdesk contacts are as follows: 033- 260 5697 or email aessupport@ukzn.ac.za

Emails and phone calls are not attended to outside of office hours. In case of an emergency, please contact:

  • Pmb RMS: 033 260 5211
  • Wvl RMS: 031 260 7133
  • Howard RMS: 031 260 2540

You can also connect with us of Facebook: UKZN-CAES-Student Support Services

Under no circumstances is the Student Counsellor allowed to reveal issues discussed during your sessions without your verbal or written informed consent to do so. All our Student Counsellors are bound by the Health Professions Council of South Africa’s ethic of confidentiality which must adhered to at all times during counselling/therapy sessions.  Confidentiality will only be broken if it is assessed that there is a threat to yourself, others or if it is required by law.

Please consult with either your Academic Development Officer (ADO) or your respective programme co-ordinator or academic leader.

  • Dr Boby Varghese  |  WVL (SLS)  |  031 260 1592  |  varghese@ukzn.ac.za
  • Dr Dalia Varghese  |  WVL (SMSCS)  |  031 260 8392  |  varghesed@ukzn.ac.za
  • Mr Rogerant Tshibangu  |  WVL (SAEES, SCP)  |  031 260 7747  |  tshibangur@ukzn.ac.za
  • Mr Ashwin Manival  |  PMB(SAEES, SCP)  |  033 260 6063  |  manivala@ukzn.ac.za
  • Ms Sithobile Zungu  |  PMB(SMSCS, SLS)  |  Zungus2@ukzn.ac.za
  • Mr Godfrey Marumure  |  HC (SENG, SMSCS, SCP,SAEES)  |  031 260 2781  |  marumureg@ukzn.ac.za

Please consult your relevant financial aid advisors:

  • Ms Lindiwe Kumalo  |  PMB  |  033 260 6145  |  kumalo@ukzn.ac.za  |  Ground Floor, Admin Building, Main Campus, PMB
  • Mr Mbongiseni (Eric) Mkhize  |  WVL  |  031 260 8779  |  mkhizemb@ukzn.ac.za  |  2nd Floor, Oliver Tambo, WVL
  • Mr Gerald Naicker  |  HC  |  031 260 7064  |  naickerge@ukzn.ac.za  |  Electrical and Electronic Engineering Building, HC

Please consult with the College office:

  • Mrs Denise O’Reilly  |  HC  |  031 260 3847  |  oreilly@ukzn.ac.za  |  Electrical and Electronic Engineering Building, HC
  • Mrs Loveness Ndlovu  |  PMB  |  033 260 5184  |  ndlovul@ukzn.ac.za  |  Ground Floor, Admin Building, Main Campus, PMB
  • Ms Dudu Luthuli  |  WVL  |  031 260 7146  |  luthulipd@ukzn.ac.za  |  3rd Floor, Oliver Tambo, WVL
  • HC: 031 260 2793/2182
  • PMB: 033- 260 6701
  • WVL: 031 260 8070/8040

Please consult with the College office:

  • Mrs Denise O’Reilly  |  HC  |  031 260 3847  |  oreilly@ukzn.ac.za  |  Electrical and Electronic Engineering Building, HC
  • Mrs Loveness Ndlovu  |  PMB  |  033 260 5184  |  ndlovul@ukzn.ac.za  |  Ground Floor, Admin Building, Main Campus, PMB
  • Ms Dudu Luthuli  |  WVL  |  031 260 7146  |  luthulipd@ukzn.ac.za  |  3rd Floor, Oliver Tambo, WVL

Depending on the nature of the problem, try and convince your friend to seek help from either Student Support, the clinic or RMS or another trusted person.  If possible, escort your friend to Student Support Offices and explain to the helpdesk that this is an urgent case. If you feel like your friend is a threat to themselves or others, please consult with Student support immediately. Students in crisis are prioritised and seen immediately.

As part of compulsory academic monitoring and support, all students who are academically ‘at risk’ need to consult with Student Support.  Together with the counsellor, possible threats to your academic success can be identified and addressed. 

Often students are unaware of what could be disrupting their studies, and require counselling to unpack some of these barriers. Our experience has been that students who seek help timeously have a much better chance of passing.

Yes, when booking an appointment you can request to see an isiZulu speaking counsellor. Currently these counsellors are: 

  • Ms Ronelle Msomi – WVL – 031 260 7158
  • Ms Phili Khumalo – HC – 031 260 1594
  • Ms Lovey Mnisi (Intern) – 031 260 2635
  • Mr Sanele Zuma – PMB – 033 260 5709
  • Ms Cebisa Nkatu (intern) – 033 260 6550

If you require assistance after hours (between 16h30-08h00 or on weekends or public holidays) please contact either of these departments:

  • RMS:
    • PMB – 033 260 5211
    • WVL – 031 260 7133
    • HC – 031 260 3777
  • South African Depression and Anxiety – 24 hr suicide helpline: 0800 567 567 or  0800 123 314
  • Lifeline: 0861 322 322